This analysis is a very simple technique will help you by choosing the most effective changes.
Use the idea that the principle of Pareto, that 20% of this work can generate useful work around 80% *. Pareto analysis is a formal technique for the detection of changes that take advantage of the larger. It is useful in many possible ways to compete for your attention.
Use of the instrument:
Start the tool by typing a list of changes can be made. They have a long list, with reference to changes in the group.
Credits, items or groups. Method of credits depends on the nature of the problem, they are trying to solve. For example, if the attempt to improve profitability, which can generate customers options based on the income of the group. If you are trying to satisfactorily by the client, based on the number of complaints of any change. Pareto Analysis Example
The first change is that it has the highest score. They get great benefits if you solve it.
Options with lower values will probably also inconvenience of affordable solution to these problems can cost more than solutions that value.
The following example:
An administrator has added a service center. He ordered an investigation to determine why think about customers, who are the poor service.
Returns the following testimony:
Phones or responded after several rings.
staff or seems distracted and under pressure.
Engineers or not seems to be well organized. It is the second visit of the necessary accessories. This means that customers of another work day, for the second time.
Who knows, not when they are received. This means that the clients to visit must be in the day for an engineer.
or employees as they seem to always know what they do.
Sometimes, when he arrives the customers that the problem could be solved by telephone a staff.
The administrator of the centers of these problems. Evaluated each group by the number of complaints, and orders in the list:
inadequate staffing: 6: 51 complaints
or too little staff: 4: 21 complaints
or poor organization and preparation: 2 complaints
Pareto analysis, making the driver, you will see that the vast majority of problems (69%) can be solved by improving the skills of employees.
Once this is done, its value will increase the number of employees.
You can also how employees can most solved problems over the phone, you can deny the need for new employees.
It seems that in response to poor organization and preparation can cause rare, due to problems beyond the control of management.
It is a Pareto analysis; administrators can focus on training as a problem, but as an attempt by the awareness of the training, hiring new staff and probably after the installation of a new computer.